Before implementing Realpad, the traditional approach to equipment selection posed several challenges:

• Time-consuming manual processes – The entire workflow relied on printed catalogues, physical meetings, and paper-based approvals, that must have been prepared by the sales team days in advance.
• High administrative burden – The sales team manually tracked customer selections on paper and coordinated offline with suppliers. They also scheduled showroom visits by calling customers individually, avoiding double bookings and managing cancellations.
• ‍Limited customer experience – Buyers had to make selections under time constraints, and often lacked a seamless way to modify their choices or consult their spouses.
• Lack of real-time tracking and insights – The management could not monitor selections, track trends, or make data-driven decisions regarding materials for future projects.